Simple. That’s what you want. Please take a look at the below scenarios and choose the one that fits your situation.
We Shipped the Wrong Product
We are very sorry. Please call us at 888-538-0290 or email us at teeitup@maplehillgolf.com to let us know of the situation. We’ll ship the right product out to you ASAP and send you a prepaid label for the return. If your product was drop shipped we will arrange for the manufacturer to reship your item(s) and send the prepaid return label.
Your Item(s) Arrived Damaged
Please contact us right away. Be sure to save the original box and packaging. We will work with the delivery company (USPS, FedEx, or UPS) to have the item returned to us. Once that is underway, we’ll ship you a replacement.
You Made a Mistake or Changed Your Mind
We’ve been there, too. Please choose the best option for you below:
- Return For Refund – Please contact us to let us know you are returning product. If we don’t know something is coming back there’s a good chance your refund will be delayed. Refunds are processed in 2-3 business days once the return is received. You can receive a full refund if you meet all of the following criteria:
- The item is in “sellable condition.” What does that mean? The item must be new, unused, unworn, unwashed, with no stains, scuffs, tears, odd odors, and with the original tags attached. It should be returned to us in the same condition as it was originally shipped. Pre-owned items may be returned for trade-in value in the form of store credit.
- The item is returned to us within 30 days of the date you received the item. Items returned after the 30 days are eligible for store credit only and may be subject to a 20% restocking fee.
- Proof of purchase is supplied with the return. Simply print a copy of your original order and include it in your shipment.
NOTES: (1) Built shafts (with an installed adaptor and grip) cannot be returned or exchanged. (2) If you are returning shoes, we need them back in the manufacturer’s box in which they were shipped. Please don’t use the shoe box as the shipping box. Wrap it in brown paper or pack it inside another box before you attach a label. We cannot accept a return or issue a refund if these instructions are not followed. This goes for any product (gloves, golf balls, etc.) that come in some sort of packaging. (3) If your item included a promotion item or pricing and you decide to return your qualifying item, the promotional discount or item will be deducted from your refund. (Example - You purchased a Srixon MKII Hybrid for $249.99 and received a free $25 Store Credit on your account. If you return your Srixon MKII Hybrid you will be refund your full purchase price less the $25 store credit that will remain yours to use on any future purchase).
If you fit all of this criteria you can, at your own cost, return the product to:
Maple Hill Golf ATTN: (order number) RR – maplehillgolf.com 5555 Ivanrest Ave. SW, Grandville, MI 49418
By returning the product you acknowledge all criteria listed above. Once we receive and inspect the return we will refund the same credit card or PayPal account you used to make the purchase.
- Return for Exchange – Again, please contact us to let us know you are returning product. If we don’t know something is coming back there’s a good chance your exchange could be delayed. Much of this process is the same as returning for a refund:
- The item is in “sellable condition.” What does that mean? The item must be new, unused, unworn, unwashed, with no stains, scuffs, tears, odd odors, and with the original tags attached. It should be returned to us in the same condition as it was originally shipped. Pre-owned items may be returned for trade-in value in the form of store credit.
- The item is returned to us within 30 days of the date you received the item. Items returned after the 30 days are eligible for store credit only and may be subject to a 20% restocking fee.
- You are exchanging for an item of equal value. If not, we will credit or charge you the difference depending on the situation. Also, you are responsible for the additional freight charge of the exchanged item.
- Proof of purchase is supplied with the return. Simply print a copy of your original order and include it in your shipment.
NOTES: (1) Built shafts (with an installed adaptor and grip) cannot be returned or exchanged. (2) If you are returning shoes, we need them back in the manufacturer’s box in which they were shipped. Please don’t use the shoe box as the shipping box. Wrap it in brown paper or pack it inside another box before you attach a label. We cannot accept a return or issue a refund if these instructions are not followed. This goes for any product (gloves, golf balls, etc.) that come in some sort of packaging.
If you fit all of this criteria you can, at your own cost, return the product to:
Maple Hill Golf ATTN: (order number) RE – maplehillgolf.com 5555 Ivanrest Ave. SW, Grandville, MI 49418
By returning the product you acknowledge all criteria listed above. Once we receive and inspect the return we will ship the exchanged item.
CUSTOM ORDERS
Custom orders include options where length, loft, lie, grip, shaft, color, and other similar attributes of the product are not considered stock options by the manufacturer. Custom orders usually cannot be returned or exchanged. In the event that we are able to accommodate the return of a customized item, a restocking fee of at least 25% will apply.
Questions teeitup@maplehillgolf.com